MULTIOBUS, a leading public transportation operator in Belgium, has launched Optibus Operations and Driver App, marking a significant milestone in its digital transformation and the day-to-day experience for its team of operations managers, schedulers, and 220 drivers.
Shaping Public Transportation in Belgium with New Technologies
Operating across the East Brabant region of Brussels, MULTIOBUS is a key transportation provider for De Lijn, the Flemish government-owned enterprise providing public bus and tram transport to 3.5 million annual passengers. A pioneer of new technologies, MULTIOBUS was the first Belgian operator to deploy electric buses.
Now, the company strengthens its technological edge as the first Belgian operator to implement Optibus' cloud-native, real-time Operations and Driver App solutions. The tools modernize internal workflows, making daily operations more agile, connected, and data-driven.
MULTIOBUS marked the completion of their Operations and Driver App onboarding and the official launch of the software with a celebration at Optibus’ London office.
Transforming Daily Operations and Driver Engagement
By replacing manual and disconnected workflows, Optibus Operations and Driver App are already delivering clear value for MULTIOBUS:
- Optimized Allocation – Assigning drivers and vehicles using one centralized, integrated system
- Real-Time Visibility – Monitoring service performance live and respond quickly to disruptions
- Streamlined Driver Communication – Drivers access shifts, updates, and make requests directly via the mobile Driver App
Jelle Van Winckel, Operations Manager at MULTIOBUS, said:
“The real-time component of Operations is a great addition for delivering better service. Our drivers have been enthusiastic about using the Driver App and are enjoying the added visibility, flexibility, and support in their daily work.”
What are Optibus Operations and Driver App?
The Optibus Operations product serves as the control center for day-to-day transportation operations, enabling dispatchers to manage long-term resource planning and respond to live service disruptions with agility and confidence. Paired with the Optibus Driver App, which acts as a real-time bridge between drivers and the back office, MULTIOBUS now benefits from streamlined communication, automated shift updates, and a paperless driver experience.
With greater operational control and connected communication, MULTIOBUS is setting a new standard for innovation in Belgian public transportation.
Amos Haggiag, CEO and co-founder of Optibus, said:
“Optibus’ goal is to give every city and operator the technology to run reliable, cutting-edge public transportation systems. We are proud to partner with MULTIOBUS as they introduce new innovations and shape the future of operations.”
Congratulations to the MULTIOBUS team. We look forward to continued collaboration and new milestones ahead!
Further reading:
- Webinar: Absence & Swap Requests, Simplified – Less Confusion, Better Planning, Happier Drivers
- Case Study: Reducing annual driver turnover by 20% at Chapel Hill Transit
- eBook: A Technical Guide to Driver Retention
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