--- title: Mary Dalby Joins Optibus As Its Head Of Customer Success, UK & Eire - Optibus description: We are delighted to announce that Mary Dalby is joining us as our Head of Customer Success, UK & Eire. image: https://blog.optibus.com/hubfs/Imported_Blog_Media/Woman-on-bus-1024x683.jpg --- [![optibus-logo-2019](https://blog.optibus.com/hs-fs/hubfs/optibus-logo-2019.png?width=180&height=49&name=optibus-logo-2019.png "optibus-logo-2019")](https://www.optibus.com/) [![optibus-dark-logo](https://blog.optibus.com/hubfs/optibus-dark-logo.svg "optibus-dark-logo")](https://www.optibus.com/) - Product - [Platform](https://www.optibus.com/product/platform/) - [Passenger Information](https://optibus.com/product/passenger-information/) - [Planning](https://www.optibus.com/product/planning/) - [Control & Monitoring](https://optibus.com/product/control/) - [MagicEye - Driver Safety](https://optibus.com/product/magic-eye/) - [Operations](https://www.optibus.com/product/operations/) - [Scheduling](https://www.optibus.com/product/scheduling/) - [Driver App](https://www.optibus.com/product/driver-app/) - [Rostering](https://www.optibus.com/product/rostering/) - [Optibus AI](https://optibus.com/product/ai/) - Solutions - [Agencies](https://optibus.com/solutions/optibus-for-agencies/) - [Win Tenders](https://optibus.com/solutions/optibus-for-tenders/) - [Operators](https://optibus.com/solutions/optibus-for-operators/) - [Electrify Fleet](https://optibus.com/solutions/optibus-for-electrical-vehicles/) - [Consultancies](https://optibus.com/solutions/optibus-for-consultancies/) - [Enhance Passenger Experience](https://optibus.com/enhance-passenger-experience/) - [Reduce Costs](https://optibus.com/solutions/reduce-operating-costs/) - Resources - [Blog](https://blog.optibus.com/) - [eBooks](https://www.optibus.com/resources/ebooks/) - [Webinars](https://www.optibus.com/resources/webinars/) - [Case Studies](https://www.optibus.com/resources/case-studies/) - [Videos](https://www.optibus.com/resources/videos/) - Company - [About](https://www.optibus.com/about-the-company/) - [Careers](https://www.optibus.com/careers/) - [Contact Us](https://www.optibus.com/about/contacts/) - [Events](https://www.optibus.com/events/) - [Media](https://www.optibus.com/news-events/media-coverage/) - EN - [English](https://blog.optibus.com/) - [Español América Latina](https://blog.optibus.com/es/) - [Español Europa](https://blog.optibus.com/es-es/) - [Deutsch](https://blog.optibus.com/de/) - [Français](https://blog.optibus.com/fr/) - [Português Brasil](https://blog.optibus.com/pt-br/) - [Português Portugal](https://blog.optibus.com/pt-pt/) - [日本語](https://blog.optibus.com/ja/) - [Italiano](https://blog.optibus.com/it/) - [Русский](https://blog.optibus.com/ru/) - [Türkçe](https://blog.optibus.com/tr/) - [български](https://blog.optibus.com/bg/) - [Request a demo](https://optibus.com/request-a-demo/) # Mary Dalby Joins Optibus As Its Head Of Customer Success, UK & Eire ![Abigail Levner](https://blog.optibus.com/hs-fs/hubfs/abi-photo-300x300.jpg?width=100&height=100&name=abi-photo-300x300.jpg) #### Abigail Levner January 10, 2019 [![Share on Facebook](https://blog.optibus.com/hubfs/fb_social_icon.svg)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://blog.optibus.com/hubfs/linkedin%20logo_icon.svg)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://blog.optibus.com/hubfs/twitter%20logo_icon.svg)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Mary%20Dalby%20Joins%20Optibus%20As%20Its%20Head%20Of%20Customer%20Success%2C%20UK%20%26%20Eire%20-%20Optibus) [![Share on Email](https://blog.optibus.com/hs-fs/hubfs/email_icon-1.png?width=24&name=email_icon-1.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fblog.optibus.com%2Fannouncements%2Fmary-dalby-joins-optibus-as-its-head-of-customer-success-uk-eire%3Futm_medium%3Dsocial%26utm_source%3Demail) ![](https://blog.optibus.com/hs-fs/hubfs/Imported_Blog_Media/Mary-D.jpg?width=450&height=450&name=Mary-D.jpg) We are delighted to announce that Mary Dalby is joining us as our Head of Customer Success, UK & Eire. Prior to joining us, Mary has had a long career in Customer Success in the financial services sector, with Thomson Reuters, UBS, Merrill Lynch and Accenture. Mary's trademark is the ability to deeply understand customer needs and build tailored solutions and experiences that help customers work smarter.    A people person, Mary loves working with customer teams to help them drive measurable, impactful, internal success to be proud of.  In recent years for Thomson Reuters (now Refinitiv) Mary spearheaded digital service strategy and execution, revolutionising the service experience and digital paradigm. Leon Daniels, Head of Strategy, UK commented: “I am truly delighted Mary is joining Optibus. This has many reasons: there are not enough women in transport even though they make up the majority of bus users; she comes from a different industry and we need fresh ideas and skills in ours; and she’s incredibly capable, immediately strengthening our management team considerably as we grow our business quickly here in UK” Dave Joshua, General Manager Optibus, UK & Eire, said: “Mary’s background throughout her management career in finance and with Thomson Reuters gives us great experience to build on and can help us better drive our customers and their success in the region”. Topics: [Announcements](https://blog.optibus.com/topic/announcements?hsLang=en), [Corporate](https://blog.optibus.com/topic/corporate?hsLang=en) ![](https://blog.optibus.com/hubfs/new%20design%20blog/illustration.svg) ### Get transportation industry updates (But not too often, don't worry!) Sign up for insights ## Recent Posts - #### [Optibus and Carahsoft Partner to Deliver AI-Powered Public Transportation Solutions to the Public Sector](https://blog.optibus.com/carahsoft-partnership-public-sector?hsLang=en) [Read More](https://blog.optibus.com/carahsoft-partnership-public-sector?hsLang=en) - #### [Optibus Launches Digital Vacation Bidding to Answer Bus Driver Demands for Self-Service Time-Off Control](https://blog.optibus.com/optibus-launches-digital-vacation-bidding-to-answer-bus-driver-demands-for-self-service-time-off-control?hsLang=en) [Read More](https://blog.optibus.com/optibus-launches-digital-vacation-bidding-to-answer-bus-driver-demands-for-self-service-time-off-control?hsLang=en) - #### [Optibus Battles Driver Turnover and Overtime Expenditure with New Intelligent Driver and Vehicle Allocation](https://blog.optibus.com/new-intelligent-driver-and-vehicle-allocation?hsLang=en) [Read More](https://blog.optibus.com/new-intelligent-driver-and-vehicle-allocation?hsLang=en) ## Popular Content [![ATAP Optimizes Crew and Vehicles Schedules Using Optibus](https://blog.optibus.com/hubfs/Imported_Blog_Media/ATAP-customer-announcement_Blog-size-3.png)](https://blog.optibus.com/announcements/atap-optimizes-crew-and-vehicles-schedules-using-optibus?hsLang=en) ## [ATAP Optimizes Crew and Vehicles Schedules Using Optibus](https://blog.optibus.com/announcements/atap-optimizes-crew-and-vehicles-schedules-using-optibus?hsLang=en) [Read More](https://blog.optibus.com/announcements/atap-optimizes-crew-and-vehicles-schedules-using-optibus?hsLang=en) [![Shuttle Operator Grupo Mimo to Optimize Vehicle Scheduling using Optibus](https://blog.optibus.com/hubfs/Imported_Blog_Media/Grupo-Mimo_blog-1399-%C3%97-839-px-1.png)](https://blog.optibus.com/announcements/shuttle-operator-grupo-mimo-to-optimize-vehicle-scheduling-using-optibus?hsLang=en) ## [Shuttle Operator Grupo Mimo to Optimize Vehicle Scheduling using Optibus](https://blog.optibus.com/announcements/shuttle-operator-grupo-mimo-to-optimize-vehicle-scheduling-using-optibus?hsLang=en) [Read More](https://blog.optibus.com/announcements/shuttle-operator-grupo-mimo-to-optimize-vehicle-scheduling-using-optibus?hsLang=en) [![The State Of Digital Transformation In Public Transportation – 5 Key Takeaways For 2024 And Beyond](https://blog.optibus.com/hubfs/ebook-The-State-of-Digital-Transformation-in-Public-Transportation-2024-1024x597-4.png)](https://optibus.com/ebook/2024-digital-transformation-public-transportation/) ## [The State Of Digital Transformation In Public Transportation – 5 Key Takeaways For 2024 And Beyond](https://optibus.com/ebook/2024-digital-transformation-public-transportation/) [Read More](https://optibus.com/ebook/2024-digital-transformation-public-transportation/) [![London’s Paddington Station Is Now Optibus UK’s New – Additional – Home!](https://blog.optibus.com/hubfs/Imported_Blog_Media/iStock-901391176-1024x684.jpg)](https://blog.optibus.com/announcements/londons-paddington-station-is-now-optibus-uks-new-additional-home?hsLang=en) ## [London’s Paddington Station Is Now Optibus UK’s New – Additional – Home!](https://blog.optibus.com/announcements/londons-paddington-station-is-now-optibus-uks-new-additional-home?hsLang=en) [Read More](https://blog.optibus.com/announcements/londons-paddington-station-is-now-optibus-uks-new-additional-home?hsLang=en) [![Flint, Michigan’s MTA tackles driver shortages and manual scheduling with Optibus](https://blog.optibus.com/hubfs/Imported_Blog_Media/MTA_blog-1399-x-839-1-1.png)](https://blog.optibus.com/announcements/flint-michigans-mta-tackles-driver-shortages-and-manual-scheduling-with-optibus?hsLang=en) ## [Flint, Michigan’s MTA tackles driver shortages and manual scheduling with Optibus](https://blog.optibus.com/announcements/flint-michigans-mta-tackles-driver-shortages-and-manual-scheduling-with-optibus?hsLang=en) [Read More](https://blog.optibus.com/announcements/flint-michigans-mta-tackles-driver-shortages-and-manual-scheduling-with-optibus?hsLang=en) [![TMS Using Optibus to Provide Global Event Transport Solutions](https://blog.optibus.com/hubfs/Imported_Blog_Media/TMS-NEW-BANNER-Blog.png)](https://blog.optibus.com/announcements/tms-using-optibus-to-provide-global-event-transport-solutions?hsLang=en) ## [TMS Using Optibus to Provide Global Event Transport Solutions](https://blog.optibus.com/announcements/tms-using-optibus-to-provide-global-event-transport-solutions?hsLang=en) [Read More](https://blog.optibus.com/announcements/tms-using-optibus-to-provide-global-event-transport-solutions?hsLang=en) [![Optibus Is Making Public Transportation Better. 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Together!](https://blog.optibus.com/optibus-is-making-public-transportation-better-together?hsLang=en) [Read More](https://blog.optibus.com/optibus-is-making-public-transportation-better-together?hsLang=en) ## See the power of Optibus for yourself [Request a demo](https://www.optibus.com/request-a-demo/) #### Get transportation industry updates #### Product - [Platform](https://www.optibus.com/product/platform/) - [Planning](https://www.optibus.com/product/planning/) - [Scheduling](https://www.optibus.com/product/scheduling/) - [Rostering](https://www.optibus.com/product/rostering/) - [Operations](https://www.optibus.com/product/operations/) - [Driver App](https://www.optibus.com/product/driver-app/) - [Passenger information](https://optibus.com/product/passenger-information/) - [MagicEye – Driver Safety](https://optibus.com/product/magic-eye/) - [Control & Monitoring](https://optibus.com/product/control/) - [Optibus AI](https://optibus.com/product/control/) #### Solutions - [Agencies](https://www.optibus.com/solutions/optibus-for-agencies/) - 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