---
title: Banish Bus Stop Frustration
description: "Co-written by Campaign for Better Transport (CBT) and Optibus, the \"Better Bus Stops\" report proposes a national standard for printed service information, drawing on insights from local councils across England."
image: https://blog.optibus.com/hubfs/uk%20passenger%20info%20ebook%20-%20asset%20for%20website%20.png
---

[![optibus-logo-2019](https://blog.optibus.com/hs-fs/hubfs/optibus-logo-2019.png?width=180&height=49&name=optibus-logo-2019.png "optibus-logo-2019")](https://www.optibus.com/)

[![optibus-dark-logo](https://blog.optibus.com/hubfs/optibus-dark-logo.svg "optibus-dark-logo")](https://www.optibus.com/)

- Product 
    - [Platform](https://www.optibus.com/product/platform/)
    - [Passenger Information](https://optibus.com/product/passenger-information/)
    - [Planning](https://www.optibus.com/product/planning/)
    - [Control & Monitoring](https://optibus.com/product/control/)
    - [MagicEye - Driver Safety](https://optibus.com/product/magic-eye/)
    - [Operations](https://www.optibus.com/product/operations/)
    - [Scheduling](https://www.optibus.com/product/scheduling/)
    - [Driver App](https://www.optibus.com/product/driver-app/)
    - [Rostering](https://www.optibus.com/product/rostering/)
    - [Optibus AI](https://optibus.com/product/ai/)
- Solutions 
    - [Agencies](https://optibus.com/solutions/optibus-for-agencies/)
    - [Win Tenders](https://optibus.com/solutions/optibus-for-tenders/)
    - [Operators](https://optibus.com/solutions/optibus-for-operators/)
    - [Electrify Fleet](https://optibus.com/solutions/optibus-for-electrical-vehicles/)
    - [Consultancies](https://optibus.com/solutions/optibus-for-consultancies/)
    - [Enhance Passenger Experience](https://optibus.com/enhance-passenger-experience/)
    - [Reduce Costs](https://optibus.com/solutions/reduce-operating-costs/)
- Resources 
    - [Blog](https://blog.optibus.com/)
    - [eBooks](https://www.optibus.com/resources/ebooks/)
    - [Webinars](https://www.optibus.com/resources/webinars/)
    - [Case Studies](https://www.optibus.com/resources/case-studies/)
    - [Videos](https://www.optibus.com/resources/videos/)
- Company 
    - [About](https://www.optibus.com/about-the-company/)
    - [Careers](https://www.optibus.com/careers/)
    - [Contact Us](https://www.optibus.com/about/contacts/)
    - [Events](https://www.optibus.com/events/)
    - [Media](https://www.optibus.com/news-events/media-coverage/)
- EN 
    - [English](https://blog.optibus.com/)
    - [Español América Latina](https://blog.optibus.com/es/)
    - [Español Europa](https://blog.optibus.com/es-es/)
    - [Deutsch](https://blog.optibus.com/de/)
    - [Français](https://blog.optibus.com/fr/)
    - [Português Brasil](https://blog.optibus.com/pt-br/)
    - [Português Portugal](https://blog.optibus.com/pt-pt/)
    - [日本語](https://blog.optibus.com/ja/)
    - [Italiano](https://blog.optibus.com/it/)
    - [Русский](https://blog.optibus.com/ru/)
    - [Türkçe](https://blog.optibus.com/tr/)
    - [български](https://blog.optibus.com/bg/)
    - <https://blog.optibus.com/banish-bus-stop-frustration#empty>

[Request a demo](https://optibus.com/request-a-demo/)

# Banish Bus Stop Frustration

![Abigail Levner](https://blog.optibus.com/hs-fs/hubfs/abi-photo-300x300.jpg?width=100&height=100&name=abi-photo-300x300.jpg)

#### Abigail Levner

September 22, 2025

[![Share on Facebook](https://blog.optibus.com/hubfs/fb_social_icon.svg)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://blog.optibus.com/hubfs/linkedin%20logo_icon.svg)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://blog.optibus.com/hubfs/twitter%20logo_icon.svg)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Banish%20Bus%20Stop%20Frustration) [![Share on Email](https://blog.optibus.com/hs-fs/hubfs/email_icon-1.png?width=24&name=email_icon-1.png)](mailto:?subject=Check%20out%20https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Fblog.optibus.com%2Fbanish-bus-stop-frustration%3Futm_medium%3Dsocial%26utm_source%3Demail)

## **White paper calls for a national standard for printed timetables**

Bus stops with outdated, incorrect or missing timetables should be consigned to history. A national standard for printed information at bus stops is needed to banish one of the greatest frustrations faced by bus passengers, a report by Campaign for Better Transport and Optibus recommends.

The report, [Better Bus Stops: setting a standard for printed passenger information](https://optibus.com/ebook/better-bus-stops-settting-a-standard-for-printed-passenger-information/), highlights the crucial importance of having clear, accurate, consistent, and accessible printed information at bus stops. But it also reveals the mammoth task for local authorities of keeping timetables up to date:

- Essex County Council must collate information from 40 bus operators to update timetables at 6,000 bus stops
- West Midlands Combined Authority handled around 27,000 timetable updates in 2024
- Local authorities can have just weeks to provide accurate information about hundreds of services at stops all along their routes.

The solution is a national standard for printed information at bus stops, supported by technology, long-term dedicated funding, and training for local authorities, the report claims. 

The requirements of the national standard should vary for different categories of bus stop, with small bus stops required to display route numbers and destinations, service frequency, and first and last bus times, and larger stops required to display fuller timetables. Most crucially, all information at bus stops should be current and accurate.

Michael Solomon Williams of Campaign for Better Transport said:

"Poor or non-existent information at bus stops is frustrating, confusing, and ultimately puts people off taking the bus. Not everyone has the tools or skills to access online information, some places have poor mobile connectivity, and many people simply find printed information much clearer. A national standard for printed information at bus stops would enable people to catch the bus with confidence, get to vital appointments, access opportunities and enjoy a better quality of life." 

Craig Nelson, Regional Managing Director, Northern Europe, at Optibus said:

"In many places, printed timetables remain the norm. The right digital tools provide a strong foundation for keeping that information accurate and up to date in the fastest, smoothest way possible. That ensures no one misses their bus simply because the information wasn’t there. When technology makes communication easy for authorities and operators, passengers are the ones who ultimately benefit."

 

[Read the full report here.](https://optibus.com/ebook/better-bus-stops-settting-a-standard-for-printed-passenger-information/)

Learn more about Optibus' passenger information solutions [here](https://optibus.com/product/passenger-information/).

 

Further reading:

- [Case Study: How Dr. Richard Cut Network Update Time by 75% with Optibus Billboards](http://pp.hibob.com/people/directory)
- [Webinar: How to Make Passenger Information Clear, Accessible, and Reliable with Optibus Billboards](https://optibus.com/webinar/how-to-make-passenger-information-clear-accessible-and-reliable-with-optibus-billboards/)
- [What Happens When You Shift a Trip by 5 Minutes?](https://blog.optibus.com/your-blog-postwhat-happens-when-you-shift-a-trip-by-5-minutes?hsLang=en)

 

 Topics: [Announcements](https://optibus.com/tag/announcements/), [Corporate](https://optibus.com/tag/corporate/), [Passenger](https://optibus.com/tag/passenger/), [Billboards](https://optibus.com/tag/billboards/)

![](https://blog.optibus.com/hubfs/new%20design%20blog/illustration.svg)

### Get transportation industry updates

(But not too often, don't worry!)

Sign up for insights

## Recent Posts

- #### [Inside Niagara Transit: A Day with the People Who Run the Service](https://blog.optibus.com/inside-niagara-transit-a-day-with-the-people-who-run-the-service?hsLang=en)
  
  [Read More](https://blog.optibus.com/inside-niagara-transit-a-day-with-the-people-who-run-the-service?hsLang=en)
- #### [Optibus Launches Real-Time Suite to Improve CAD/AVL Accuracy, Give Passengers and Operators ETAs They Can Trust](https://blog.optibus.com/real-time-suite-to-improve-cad-avl?hsLang=en)
  
  [Read More](https://blog.optibus.com/real-time-suite-to-improve-cad-avl?hsLang=en)
- #### [Optibus and Carahsoft Partner to Deliver AI-Powered Public Transportation Solutions to the Public Sector](https://blog.optibus.com/carahsoft-partnership-public-sector?hsLang=en)
  
  [Read More](https://blog.optibus.com/carahsoft-partnership-public-sector?hsLang=en)

## Popular Content

[![Optibus Introduces New Transfer Planning Tools to Improve Connectivity and Passenger Experience](https://blog.optibus.com/hubfs/Rule%202%20vis%20-%20approved%20for%20use.png)](https://blog.optibus.com/introducing-new-transfer-planning-tools?hsLang=en)

## [Optibus Introduces New Transfer Planning Tools to Improve Connectivity and Passenger Experience](https://blog.optibus.com/introducing-new-transfer-planning-tools?hsLang=en)

[Read More](https://blog.optibus.com/introducing-new-transfer-planning-tools?hsLang=en)

[![Optibus wins WRI India Better E-Bus Challenge 2022](https://blog.optibus.com/hubfs/WRI%20India%20better%20ebus%20challenge.png)](https://blog.optibus.com/optibus-wins-wri-india-better-e-bus-challenge-2022?hsLang=en)

## [Optibus wins WRI India Better E-Bus Challenge 2022](https://blog.optibus.com/optibus-wins-wri-india-better-e-bus-challenge-2022?hsLang=en)

[Read More](https://blog.optibus.com/optibus-wins-wri-india-better-e-bus-challenge-2022?hsLang=en)

[![The State Of Digital Transformation In Public Transportation – 5 Key Takeaways For 2024 And Beyond](https://blog.optibus.com/hubfs/ebook-The-State-of-Digital-Transformation-in-Public-Transportation-2024-1024x597-4.png)](https://optibus.com/ebook/2024-digital-transformation-public-transportation/)

## [The State Of Digital Transformation In Public Transportation – 5 Key Takeaways For 2024 And Beyond](https://optibus.com/ebook/2024-digital-transformation-public-transportation/)

[Read More](https://optibus.com/ebook/2024-digital-transformation-public-transportation/)

[![Optibus Is Making Public Transportation Better. Together!](https://blog.optibus.com/hubfs/OptibusIsMakingPublicTransportation%20BetterTogether.png)](https://blog.optibus.com/optibus-is-making-public-transportation-better-together?hsLang=en)

## [Optibus Is Making Public Transportation Better. Together!](https://blog.optibus.com/optibus-is-making-public-transportation-better-together?hsLang=en)

[Read More](https://blog.optibus.com/optibus-is-making-public-transportation-better-together?hsLang=en)

[![Meet Kal, Solutions Engineer, in our Values Interviews Series](https://blog.optibus.com/hubfs/Meet%20Kal.png)](https://blog.optibus.com/meet-kal-solutions-engineer-in-our-values-interviews-series?hsLang=en)

## [Meet Kal, Solutions Engineer, in our Values Interviews Series](https://blog.optibus.com/meet-kal-solutions-engineer-in-our-values-interviews-series?hsLang=en)

[Read More](https://blog.optibus.com/meet-kal-solutions-engineer-in-our-values-interviews-series?hsLang=en)

[![Driving Change: Insights from the Driver's Seat of Public Transportation](https://blog.optibus.com/hubfs/Copy%20of%20WEBINAR%20template%20for%20website%20%285%29.png)](https://blog.optibus.com/driving-change-insights-from-the-drivers-seat-of-public-transportation?hsLang=en)

## [Driving Change: Insights from the Driver's Seat of Public Transportation](https://blog.optibus.com/driving-change-insights-from-the-drivers-seat-of-public-transportation?hsLang=en)

[Read More](https://blog.optibus.com/driving-change-insights-from-the-drivers-seat-of-public-transportation?hsLang=en)

[![Optibus Helps Public Transit Industry Transition to Post-COVID Travel With No-Cost ‘Build Back Better’ License for Planning and Scheduling](https://blog.optibus.com/hubfs/Imported_Blog_Media/Build-back-better-Final_Blog.png)](https://blog.optibus.com/announcements/optibus-helps-public-transit-industry-transition-to-post-covid-travel-with-no-cost-build-back-better-license-for-planning-and-scheduling?hsLang=en)

## [Optibus Helps Public Transit Industry Transition to Post-COVID Travel With No-Cost ‘Build Back Better’ License for Planning and Scheduling](https://blog.optibus.com/announcements/optibus-helps-public-transit-industry-transition-to-post-covid-travel-with-no-cost-build-back-better-license-for-planning-and-scheduling?hsLang=en)

[Read More](https://blog.optibus.com/announcements/optibus-helps-public-transit-industry-transition-to-post-covid-travel-with-no-cost-build-back-better-license-for-planning-and-scheduling?hsLang=en)

## See the power of Optibus for yourself

[Request a demo](https://www.optibus.com/request-a-demo/)

#### Get transportation industry updates

#### Product

- [Platform](https://www.optibus.com/product/platform/)
- [Planning](https://www.optibus.com/product/planning/)
- [Scheduling](https://www.optibus.com/product/scheduling/)
- [Rostering](https://www.optibus.com/product/rostering/)
- [Operations](https://www.optibus.com/product/operations/)
- [Driver App](https://www.optibus.com/product/driver-app/)
- [Passenger information](https://optibus.com/product/passenger-information/)
- [MagicEye – Driver Safety](https://optibus.com/product/magic-eye/)
- [Control & Monitoring](https://optibus.com/product/control/)
- [Optibus AI](https://optibus.com/product/control/)

#### Solutions

- [Agencies](https://www.optibus.com/solutions/optibus-for-agencies/)
- [Operators](https://www.optibus.com/solutions/optibus-for-operators/)
- [Consultancies](https://www.optibus.com/solutions/optibus-for-consultancies/)
- [Electrical Vehicles](https://www.optibus.com/solutions/optibus-for-electrical-vehicles/)
- [Tenders](https://www.optibus.com/solutions/optibus-for-tenders/)
- [Enhance Passenger Experience](https://optibus.com/enhance-passenger-experience/)
- [Reduce Costs](https://optibus.com/solutions/reduce-operating-costs/)

#### Resources

- [Blog](https://blog.optibus.com)
- [eBooks](https://www.optibus.com/resources/ebooks/)
- [Webinars](https://www.optibus.com/resources/webinars/)
- [Case Studies](https://www.optibus.com/resources/case-studies/)
- [Videos](https://www.optibus.com/resources/videos/)

#### Company

- [About](https://www.optibus.com/about-the-company/)
- [Careers](https://www.optibus.com/careers/)
- [Media](https://www.optibus.com/news-events/media-coverage/)
- [Events](https://www.optibus.com/events/)
- [Contact Us](https://www.optibus.com/about/contacts/)
- [Partnership Program](https://optibus.com/company/global-partnership-program/)
- [Academy Program](https://optibus.com/company/academy-program/)
- [Sustainability & ESG](https://optibus.com/esg/)
- [Security Whitepaper](https://optibus.com/company/security/)

#### Content

- Recentes
- Populares
- Categorias

### Lists by Topic

- [Transportation (174)](https://blog.optibus.com/tag/transportation)
- [Announcements (160)](https://blog.optibus.com/tag/announcements)
- [Public Transportation (60)](https://blog.optibus.com/tag/public-transportation)
- [Blog (55)](https://blog.optibus.com/tag/blog)
- [Corporate (49)](https://blog.optibus.com/tag/corporate)
- [Product (41)](https://blog.optibus.com/tag/product)
- [People (33)](https://blog.optibus.com/tag/people)
- [Technology (33)](https://blog.optibus.com/tag/technology)
- [Latin America (31)](https://blog.optibus.com/tag/latin-america)
- [AI (28)](https://blog.optibus.com/tag/ai)
- [Solutions (27)](https://blog.optibus.com/tag/solutions)
- [Electric Buses (26)](https://blog.optibus.com/tag/electric-buses)
- [North America (25)](https://blog.optibus.com/tag/north-america)
- [Engineering (24)](https://blog.optibus.com/tag/engineering)
- [APAC (19)](https://blog.optibus.com/tag/apac)
- [Brazil (19)](https://blog.optibus.com/tag/brazil)
- [UK (19)](https://blog.optibus.com/tag/uk)
- [Women (18)](https://blog.optibus.com/tag/women)
- [Company (17)](https://blog.optibus.com/tag/company)
- [performance (16)](https://blog.optibus.com/tag/performance)
- [Planning (14)](https://blog.optibus.com/tag/planning)
- [GTFS (13)](https://blog.optibus.com/tag/gtfs)
- [Passenger (13)](https://blog.optibus.com/tag/passenger)
- [efficiency (13)](https://blog.optibus.com/tag/efficiency)
- [Algorithms (12)](https://blog.optibus.com/tag/algorithms)
- [Driver Scheduling (12)](https://blog.optibus.com/tag/driver-scheduling)
- [driver shortage (12)](https://blog.optibus.com/tag/driver-shortage)
- [EV Charging (11)](https://blog.optibus.com/tag/ev-charging)
- [Innovation (11)](https://blog.optibus.com/tag/innovation)
- [Chile (10)](https://blog.optibus.com/tag/chile)
- [Operations (10)](https://blog.optibus.com/tag/operations)
- [case study (10)](https://blog.optibus.com/tag/case-study)
- [Driver retention (9)](https://blog.optibus.com/tag/driver-retention)
- [Drivers (9)](https://blog.optibus.com/tag/drivers)
- [Transit Agencies (9)](https://blog.optibus.com/tag/transit-agencies)
- [Transport Operators (9)](https://blog.optibus.com/tag/transport-operators)
- [values (9)](https://blog.optibus.com/tag/values)
- [Digital Transformation (8)](https://blog.optibus.com/tag/digital-transformation)
- [Future of Transportation (8)](https://blog.optibus.com/tag/future-of-transportation)
- [Passenger Information (8)](https://blog.optibus.com/tag/passenger-information)
- [Roster (8)](https://blog.optibus.com/tag/roster)
- [Timetables (8)](https://blog.optibus.com/tag/timetables)
- [Data (7)](https://blog.optibus.com/tag/data)
- [Demand response (7)](https://blog.optibus.com/tag/demand-response)
- [Automation (6)](https://blog.optibus.com/tag/automation)
- [BRT (6)](https://blog.optibus.com/tag/brt)
- [Control (6)](https://blog.optibus.com/tag/control)
- [Germany (6)](https://blog.optibus.com/tag/germany)
- [Partnerships (6)](https://blog.optibus.com/tag/partnerships)
- [Route Planning (6)](https://blog.optibus.com/tag/route-planning)
- [Scheduling (6)](https://blog.optibus.com/tag/scheduling)
- [cloud (6)](https://blog.optibus.com/tag/cloud)
- [impact (6)](https://blog.optibus.com/tag/impact)
- [Africa (5)](https://blog.optibus.com/tag/africa)
- [Depot (5)](https://blog.optibus.com/tag/depot)
- [Driver Portal (5)](https://blog.optibus.com/tag/driver-portal)
- [GTFS-Flex (5)](https://blog.optibus.com/tag/gtfs-flex)
- [India (5)](https://blog.optibus.com/tag/india)
- [Policy (5)](https://blog.optibus.com/tag/policy)
- [Santiago (5)](https://blog.optibus.com/tag/santiago)
- [Billboards (4)](https://blog.optibus.com/tag/billboards)
- [Security (4)](https://blog.optibus.com/tag/security)
- [Shuttles (4)](https://blog.optibus.com/tag/shuttles)
- [Sustainability (4)](https://blog.optibus.com/tag/sustainability)
- [digital bidding (4)](https://blog.optibus.com/tag/digital-bidding)
- [ebuses (4)](https://blog.optibus.com/tag/ebuses)
- [Break rules (3)](https://blog.optibus.com/tag/break-rules)
- [Cybersecurity (3)](https://blog.optibus.com/tag/cybersecurity)
- [Manaus (3)](https://blog.optibus.com/tag/manaus)
- [Rio de Janeiro (3)](https://blog.optibus.com/tag/rio-de-janeiro)
- [São Paulo (3)](https://blog.optibus.com/tag/são-paulo)
- [Tendering (3)](https://blog.optibus.com/tag/tendering)
- [covid-19 (3)](https://blog.optibus.com/tag/covid-19)
- [Allocation Optimization (2)](https://blog.optibus.com/tag/allocation-optimization)
- [Bidding (1)](https://blog.optibus.com/tag/bidding)
- [Demand response transport (1)](https://blog.optibus.com/tag/demand-response-transport)
- [Optibus Agent (1)](https://blog.optibus.com/tag/optibus-agent)
- [Trillium (1)](https://blog.optibus.com/tag/trillium)
- [design (1)](https://blog.optibus.com/tag/design)
- [punctuality (1)](https://blog.optibus.com/tag/punctuality)

see all

## Get transportation industry updates

(But not too often, don’t worry!)

[info@optibus.com](mailto:info@optibus.com) | [Privacy Policy](https://www.optibus.com/optibus-privacy-policy/) | [Cookies Policy](https://www.optibus.com/optibus-cookie-policy/) | [ISO 27001 certified](https://www.optibus.com/wp-content/uploads/2023/02/ISO-27001-Optibus-certification.pdf) | © Optibus 2026

<https://twitter.com/optibus> <https://www.facebook.com/Optibusltd/> <https://www.linkedin.com/company/optibus-ltd/>