---
title: "Real-Time Visibility, No New Hardware: your questions answered"
description: Get live tracking, better ETAs, and automatic detour detection without new bus hardware. See key answers from the Optibus Real-Time Suite webinar recap.
image: https://blog.optibus.com/hubfs/Blog%20-%20Real-Time%20Visibility.png
---

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# Real-Time Visibility, No New Hardware: your questions answered

![Shoshi Goldstein, Product Marketing Team Lead](https://blog.optibus.com/hs-fs/hubfs/0b354f29-03e0-4d6a-82b4-94c03e28d41c.jpeg?width=100&height=100&name=0b354f29-03e0-4d6a-82b4-94c03e28d41c.jpeg)

#### Shoshi Goldstein, Product Marketing Team Lead

November 11, 2026

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For many operators, the day still runs by phone and radio. A driver calls in sick and the first trip leaves late, but nobody sees it. A roadwork detour goes out one bus at a time. A missed trip only comes to light when a passenger complains, while the app at the stop still shows an old arrival time. And when the authority questions a trip a week later, the evidence sits in three different systems. The cost of all this rarely shows up in a report: lost trips, penalties, controller time and, above all, passenger trust.

In our live webinar [*Real-Time Visibility, No New Hardware*](https://optibus.com/webinar/real-time-suite/), Sidra Collins, Mikel Aguirre-Claramunt and Jokin Bereciartu showed how the Optibus Real-Time Suite closes that gap. Most agencies don't have a CAD/AVL problem. They have a problem getting value out of the systems they already run. The Real-Time Suite sits on top of the data you already have, from a CAD/AVL feed or telematics GPS, and matches every vehicle to its trip in your plan. There's nothing to install on the bus and nothing to rip out.

From there, the Suite helps control rooms do four things. **See service live:** every trip against the plan on a live map, with punctuality and detours flagged automatically. **Act on disruptions:** apply a detour, regulate service and keep everyone informed in a few clicks rather than phone calls. **Prove what you delivered:** planned vs actual is calculated for you, and Smart Audit suggests how to explain each gap. **Inform passengers:** publish alerts and a better GTFS-RT feed, so journey planners, rider apps and signage show accurate arrivals.

The team also stressed that operators can start where they are. Begin by observing service on the feed you already have. Add the Bus App on a phone or tablet when you want to connect drivers to the control room. Add an onboard unit only if your fleet needs signs, door data or CCTV. Along the way, actual runtimes and punctuality flow back into planning, so what happens on the street makes the next schedule better. The session closed with a look at what's next: the Bus App for drivers, a Case Manager for disruptions and a real-time AI Agent that runs workflows for controllers.

Attendees had plenty of questions. We've grouped the most common ones below, with answers from our product team. Missed the session? [The recording is available on demand](https://optibus.com/webinar/real-time-suite/).

## **Getting started: data, hardware and connectivity**

### **Do I really need no new hardware on the bus?**

Correct. The Real-Time Suite reads the data your vehicles already send. All it needs is a GTFS-RT feed from your CAD/AVL, or a standard GPS feed, plus your static GTFS schedule. Nothing is installed on the bus.

### **I already have a CAD/AVL. How does Optibus get the data?**

We connect to the real-time feed your CAD/AVL already produces (GTFS-RT or SIRI) or to a GPS API, and match every vehicle to its trip and block in your plan. Your CAD/AVL keeps running as it does today. The Suite adds a layer of intelligence on top of it rather than replacing it.

### **Which real-time data formats can you consume?**

GTFS-RT, SIRI and GPS APIs from telematics providers such as Geotab and Samsara. We can also take GPS data from ticketing and fare collection systems, and we support the German VDV 454 standard.

### **So an agency with an older CAD/AVL can avoid a hardware upgrade?**

That's exactly the idea. Instead of replacing onboard equipment, you keep your existing feed and get modern live monitoring, ETAs, detour detection and reporting on top of it.

### **What connectivity do vehicles need?**

The Suite works with the connectivity your existing devices already use. Good, stable coverage matters for real-time accuracy. If you add the Bus App, it needs a mobile data connection to stay in touch with the control room. 4G is enough; 5G isn't required.

### **What happens if the GPS signal is lost for a while?**

It depends on the source. With a CAD/AVL feed, the Suite reflects what the feed sends, and it can also take a consolidated end-of-day feed to fill the gaps. With the Bus App, data the app has recorded is stored on the device and sent once the connection is back.

## **Detours and passenger information**

### **Can the system detect detours on its own?**

Yes. When several vehicles in a row leave their route the same way, the Suite flags it as a suggested detour, showing the vehicles involved and the stops they skipped. A controller reviews it, sets how long it lasts and publishes it. Dispatchers no longer have to find detours by radio or rider complaints.

### **Does it work for planned detours, such as roadworks?**

Yes. As well as reviewing suggested detours, you can create detours manually in advance, and see active, past and suggested detours in one place. Adding temporary stops on the detour route needs the Bus App or full Optibus Control.

### **Will passengers waiting at skipped stops find out?**

Yes. When you publish a detour or a service alert, the Suite updates your GTFS-RT feed. Journey planners such as Google Maps, rider apps and stop signage that read the feed pick up the change. A detected detour can become a passenger alert in one click.

### **Can detours reach on-bus audio announcements?**

On-bus audio and destination signs need an onboard unit connected to the vehicle. The Real-Time Suite on its own updates rider-facing channels through GTFS-RT. If you need onboard announcements, signs or CCTV, [Optibus Control](https://optibus.com/product/control-monitoring/) is also available with an onboard unit.

### **Is the GTFS-RT feed you produce useful for public trip planners?**

Yes. Optibus produces an improved GTFS-RT feed, combining live vehicle positions with Optibus schedule and runtime data to predict arrivals. Journey planners, signage and rider apps can consume it directly.

## **Drivers and the Bus App**

### **How do you message drivers if there's no hardware?**

Through the Bus App, an Android app for drivers that runs on a phone or tablet. It connects drivers to the control room with two-way messages, and gives them turn-by-turn navigation that includes any detours you publish. The Bus App is coming soon, and we previewed it in the webinar.

### **Do drivers need a separate tablet in the cab?**

Not necessarily. The Bus App installs on an Android phone or tablet, so a suitable device already on the bus is enough. Many operators don't allow drivers to use phones while driving, so in practice the device is usually fixed in the cab. Our team can advise on device requirements.

### **Will there be an iOS version?**

The Bus App is Android-first because most in-cab devices in transit run Android. We'll consider iOS based on customer demand.

### **What's the difference between the Bus App and the Driver App?**

The Bus App is for drivers on duty: starting the shift, following trips, navigation and messages with the control room. The [Optibus Driver App](https://optibus.com/product/driver-app/) is for drivers off duty: checking schedules, timesheets and shifts, and bidding.

## **Product scope**

### **Is the Real-Time Suite a separate module? Do I need Optibus Operations?**

It's a modular add-on. It works best with the Optibus platform, since your plan feeds it and actual runtimes flow back into planning. It can also work with other planning and allocation systems.

### **Can one system serve several operators?**

Yes. You can set up organisations, fleets and per-fleet profiles, so an authority can monitor several operators in one place.

### **Is it a web app or a mobile app?**

The control room runs in any modern web browser, with nothing to install. For drivers, the Bus App is the mobile part of the Suite.

### **Does it support demand response or paratransit?**

Not at the moment. The Suite is built for fixed-route service. We're considering demand response for the future.

### **Can you share data with third-party systems?**

Yes. Beyond the GTFS-RT output, Optibus offers APIs for real-time and historical data, so delays and alerts can flow to other systems.

## **Data, reporting and accuracy**

### **How accurate are the ETA predictions?**

The Suite tracks its own ETA accuracy every day, so you can see how predictions perform on your network rather than take it on trust. Results depend on the quality of your incoming feed, and the Suite can republish your GTFS-RT feed with more accurate ETAs than the incoming one. Ask our team for a sample ETA accuracy report.

### **Can it track dead running kilometres?**

Yes. Compliance reporting lists each dead run, and you can export mileage for every service.

### **How do actual running times get back into planning?**

Actual runtimes and OTP are consolidated at the end of each day and sent to planning. That closes the loop: what happens on the street makes the next schedule better.

### **Can I prove to my authority what service I delivered?**

Yes. Planned vs actual is calculated for you, and Smart Audit suggests how to explain each gap. You also get KPI dashboards and export-ready, NTD-compatible reports from one place.

## **Commercial and next steps**

### **How can I become an Optibus customer or try it on my own data?**

[Book a demo with our team](https://optibus.com/request-a-demo/). We're also offering a free trial of the Real-Time Suite until the end of the year. It works best if you have a static GTFS schedule and a CAD/AVL feed. Tell us you're interested, and we'll check compatibility and set it up.

### **Where can I watch the recording?**

The [recording is available on demand on our website](https://optibus.com/webinar/real-time-suite/), and all registrants received it by email.

## **More questions we often hear**

### **What do I need to get started?**

Three things: a usable GTFS-RT feed from your CAD/AVL or a standard GPS feed, an accurate static GTFS schedule, and access to the rider-facing channels where you want alerts to appear, such as signage, apps and journey planners.

### **What exactly is included?**

| **Module** | **What it does** |
| --- | --- |
| Live Monitoring | Vehicles on a live map, trips and stops, headway monitoring and OTP dashboards |
| Improved ETA | Predicted arrivals from live GPS plus Optibus schedule data, published as a new GTFS-RT feed |
| Automatic Detour Detection | Finds, records and classifies route deviations |
| Passenger Information & Alerts | Write alerts once and publish them through GTFS-RT to apps, journey planners and signage |
| Compliance & Reporting | Planned vs actual, Smart Audit, OTP and NTD-compatible reports in one place |

### **How quickly can you set it up on my data?**

Setting up a demo on your own network typically takes a couple of days, depending on the quality of your data. We check the data, the system goes live, and we run a short training.

### **What's coming next?**

Three things are on the way: the Bus App for drivers, a Case Manager to help controllers handle disruptions as they happen, and a real-time AI Agent that runs workflows for controllers. An AI assistant is already in the control room today: a controller can ask it, for example, to find every vehicle running early and message them all to hold.

## **See it on your own data**

The quickest way to judge the Real-Time Suite is to see your own network in it. [Book a demo](https://optibus.com/request-a-demo/) and we'll show you live monitoring, detour detection and planned vs actual on your feed. Interested in the free trial? It runs until the end of the year. Let us know and our team will be in touch to set it up.

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- [Passenger Information (8)](https://blog.optibus.com/tag/passenger-information)
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- [Timetables (8)](https://blog.optibus.com/tag/timetables)
- [Control (7)](https://blog.optibus.com/tag/control)
- [Data (7)](https://blog.optibus.com/tag/data)
- [Demand response (7)](https://blog.optibus.com/tag/demand-response)
- [Automation (6)](https://blog.optibus.com/tag/automation)
- [BRT (6)](https://blog.optibus.com/tag/brt)
- [Germany (6)](https://blog.optibus.com/tag/germany)
- [Partnerships (6)](https://blog.optibus.com/tag/partnerships)
- [Route Planning (6)](https://blog.optibus.com/tag/route-planning)
- [Scheduling (6)](https://blog.optibus.com/tag/scheduling)
- [cloud (6)](https://blog.optibus.com/tag/cloud)
- [impact (6)](https://blog.optibus.com/tag/impact)
- [Africa (5)](https://blog.optibus.com/tag/africa)
- [Depot (5)](https://blog.optibus.com/tag/depot)
- [Driver Portal (5)](https://blog.optibus.com/tag/driver-portal)
- [GTFS-Flex (5)](https://blog.optibus.com/tag/gtfs-flex)
- [India (5)](https://blog.optibus.com/tag/india)
- [Policy (5)](https://blog.optibus.com/tag/policy)
- [Santiago (5)](https://blog.optibus.com/tag/santiago)
- [Billboards (4)](https://blog.optibus.com/tag/billboards)
- [Security (4)](https://blog.optibus.com/tag/security)
- [Shuttles (4)](https://blog.optibus.com/tag/shuttles)
- [Sustainability (4)](https://blog.optibus.com/tag/sustainability)
- [digital bidding (4)](https://blog.optibus.com/tag/digital-bidding)
- [ebuses (4)](https://blog.optibus.com/tag/ebuses)
- [Break rules (3)](https://blog.optibus.com/tag/break-rules)
- [Cybersecurity (3)](https://blog.optibus.com/tag/cybersecurity)
- [Manaus (3)](https://blog.optibus.com/tag/manaus)
- [Rio de Janeiro (3)](https://blog.optibus.com/tag/rio-de-janeiro)
- [São Paulo (3)](https://blog.optibus.com/tag/são-paulo)
- [Tendering (3)](https://blog.optibus.com/tag/tendering)
- [covid-19 (3)](https://blog.optibus.com/tag/covid-19)
- [Allocation Optimization (2)](https://blog.optibus.com/tag/allocation-optimization)
- [Bidding (1)](https://blog.optibus.com/tag/bidding)
- [Demand response transport (1)](https://blog.optibus.com/tag/demand-response-transport)
- [Optibus Agent (1)](https://blog.optibus.com/tag/optibus-agent)
- [Trillium (1)](https://blog.optibus.com/tag/trillium)
- [design (1)](https://blog.optibus.com/tag/design)
- [punctuality (1)](https://blog.optibus.com/tag/punctuality)

see all

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