Optibus Launches Digital Driver Bidding to Transform Workforce Retention in North America

Today, Optibus, the end-to-end, AI-powered platform for planning and operating public transportation services, released Digital Driver Bidding, a new solution that transforms how bus operators (drivers) select work shifts and how agencies recruit and retain talent in a highly competitive labor market.

According to the American Public Transportation Association (APTA), 96% of agencies report workforce shortages. Of those, 84% said the shortage affects service provision. Traditional manual bidding practices — which require drivers to come to the depot, even on off days, to select shifts and which contribute to scheduling errors and administrative friction — is one area that can be streamlined to improve driver retention.

Integrated into Optibus Operations and the Driver Portal, Digital Bidding offers a solution by replacing slow, paper-based bidding processes with a fully digital, seamless driver pick experience. Drivers can view, filter, and submit roster picks directly through the Optibus Driver Portal from mobile or web. Meanwhile, pick managers configure, publish, and monitor bidding cycles in real time, all without requiring drivers to be physically present at the depot.

Operational Benefits of Digital Bidding

Digital bidding transforms operations, turning logistical headaches into a streamlined, automated experience, from configuring pick cycles and assigning bid windows to resolving conflicts in real time.

• Cut preparation time from weeks to days by configuring bid cycles, time slots, and validations with a single click.
  
  
• Eliminate the need for bid rooms and printing, reducing overhead and costs.
  
  
• Free managers to focus on service quality, not logistics, with streamlined setup and automated workflows.
  
  
• Reduce administrative time and errors like missed picks, duplicate and incorrect assignments, and seniority violations with automated rule enforcement.
  
  
• Ensure stronger compliance with labor agreements by applying rules like seniority, union terms, and work-hour limits and having issues flagged in advance.

A Better Bus Operator Experience 

Digital bidding modernizes and improves the driver experience, giving them clarity, control, and convenience — all key to boosting satisfaction and retention in a competitive labor market. 

• Bid from anywhere — using a phone or web browser without visiting the depot.
  
  
• See picks in real time, based on preferences with unavailable options greyed out and filters to match personal preferences.
  
  
• Reduce stress and improve satisfaction by replacing rushed, in-person sessions with a transparent digital flow.
  
  
• Manage absences, vacation, and shift swaps in real-time all in one digital space, with live notifications and assignment confirmations from dispatchers.

Amos Haggiag, Optibus CEO and co-founder, said:

“Service doesn’t run without drivers. Digital bidding meets today’s workforce expectations and helps agencies and operators become modern, employee-focused employers — boosting retention in a highly competitive labor market.”

In delivering a digital bidding experience, Optibus continues its mission to improve public transportation for everyone, everywhere. 

Learn more about Digital Bidding at this link.