---
title: First Bus Renews with Optibus, Adds Performance Suite to Create More Reliable Timetables
description: One of the UK's largest bus operators renews and expands their Optibus usage, bringing on-time performance data into the platform to schedule 4,000 buses
image: https://blog.optibus.com/hubfs/First%20Bus%20-%20Optibus.jpg
---

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# First Bus Renews with Optibus, Adds Performance Suite to Create More Reliable Timetables

![Abigail Levner](https://blog.optibus.com/hs-fs/hubfs/abi-photo-300x300.jpg?width=100&height=100&name=abi-photo-300x300.jpg)

#### Abigail Levner

October 29, 2026

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### ***One of the UK's largest bus operators extends a partnership that began in 2018, bringing on-time performance data directly into the platform its planners use to schedule more than 4,000 buses***

 

[Optibus](http://www.optibus.com/), the leading AI-powered platform for end-to-end public transportation planning and real-time operations, today announced that First Bus has renewed its contract for Optibus Planning, Scheduling, Rostering and Electric Vehicle (EV) Planning, and has added the Optibus Performance Suite. With performance data and scheduling now in one platform, First Bus planners can see where services are running late, understand why, and fix the timetable without leaving their scheduling tool, so passengers get buses that run when promised.

![First Bus - Optibus](https://blog.optibus.com/hs-fs/hubfs/First%20Bus%20-%20Optibus.jpg?width=968&height=545&name=First%20Bus%20-%20Optibus.jpg)

[First Bus first partnered with Optibus](https://blog.optibus.com/first-bus-partners-with-optibus-to-complete-rollout-of-new-digital-scheduling-software-across-its-uk-bus-operations?hsLang=en) in 2018 and completed a group-wide rollout in 2022, moving scheduling for its UK operations, from Glasgow to Somerset, onto a single cloud-native platform. The expansion to Performance Suite will enable First Bus to use real-world vehicle data from Mosaiq by Snapper Services, an Optibus partner, to measure on-time performance across the network. Early results are already encouraging: after a timetable revision informed by Performance Suite on Bristol service 24, performance improved by 9.3%.

## **Closing the gap between the timetable and the road**

A timetable can look right on paper and still run late on the street. When performance data sits in one system and schedules are built in another, planners have to export, reconcile, and re-key data before they can act. By the time a change is made, conditions on the road may have shifted again.

That gap costs operators in two ways:

1. Tight running times put pressure on bus drivers and leave passengers waiting.
2. Padding running times "just in case" can add unnecessary vehicles and duties.

First Bus is closing that loop with the Performance Suite. It uses real-time and historical AVL data to track on-time performance, pinpoint where and why services are slipping, and feed insights back into scheduling through predictive running times.

 

**How does First Bus use the Performance Suite?**

- **See where performance slips:** Map late-running trips and poorly performing bus stops, so planners can identify pinch points across a route or region

- **Test a timetable before it runs:** Predictive Runtimes estimate the likelihood that a timetable will run on time before it reaches the road

- **Let the algorithm achieve set goals:** Planners set a target on-time performance level and Optibus generates the running time adjustments needed to reach it, while keeping vehicle and driver requirements in mind
- **One source of truth:** Performance analysis, scheduling, rostering and EV planning sit in one platform, giving planners across First Bus's UK operating companies a consistent way of working

 

First Bus's Network Systems and Data team, led by Laura McLean, UK Lead Network Systems & Data, has brought Optibus to planners across the business.

"Our planners need to know not just what the timetable says, but how services actually run on the road. With the Performance Suite, that insight now sits in the same platform we use to build our schedules, so we can see where performance slips and act on it straight away. That's a big part of why we've renewed with Optibus - the continued innovation we need to keep the UK moving,” said **Laura McLean, UK Lead Network Systems & Data at First Bus.**

 

“First Bus has been with us since 2018 and helped shape our platform for the UK market, so this renewal means a great deal to us,” said Amos Haggiag, CEO and co-founder of Optibus. “With First Bus adding the Performance Suite, our partnership expands to the thing passengers notice most: on-time performance. Performance Suite learns from years of historical operating data and applies AI and machine learning to optimize services. This is a great example of AI doing good in the real world for real people, who benefit every day from service that keeps getting more punctual and more reliable."

 

## **Hear from First Bus and Catch the Performance Suite**

Laura McLean of First Bus joined Optibus and Mosaiq by Snapper Services for a live webinar, **"The Performance Suite: From Real-World Analytics to Schedule Optimization,"** on **Monday 26 October 2026 at 15:00 GMT**. [Watch the recording here.](https://optibus.com/webinar/performance-suite/)

Optibus will also demonstrate the Performance Suite at **Euro Bus Expo, Stand 148 in the Technology Zone**, NEC Birmingham, 3–5 November 2026. [Schedule a demo or conversation at the Optibus booth here.](https://optibus.com/wp-content/uploads/conference/euro-bus-expo-2026.html)

[Click here to speak to a representative and learn more.](https://optibus.com/request-a-demo/)

 

\###

 

**About Optibus**

Optibus is a unified software platform for public transportation planning, scheduling, rostering, operations, real-time control, and passenger information, powered by artificial intelligence (AI) and optimization algorithms. In thousands of cities worldwide, transportation agencies and operators use Optibus to maximize the positive impact of public transportation on passengers and the planet, improve operational efficiency and service quality, promote transportation equity, reduce emissions and costs, and modernize operations. Learn more: [www.optibus.com](http://www.optibus.com/)

 

**About First Bus**

First Bus is one of the UK’s largest bus operators, running services in cities, towns and rural communities from the south of England to the north of Scotland. It works with local authorities and transport bodies across commercial, contracted and franchised networks to deliver reliable, affordable and sustainable travel. First Bus is committed to a zero-emission bus fleet by 2035 and was the first national operator to accept contactless payment across all its services. First Bus is a division of FirstGroup plc. For more information, visit[www.firstbus.co.uk](https://www.firstbus.co.uk).

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